FAQs
What is HG (Higher Grounds) Coffee Online?
This is a online coffee ordering extension of the Arizona coffee shop: HG (Higher Grounds) Coffee and Cafe.
The coffee shops are located at:
354 N Country Club Drive. Mesa, AZ 85201
Mesa Phone: 480.821.7020
Apache Junction:
7 N 114th St
INSIDE Superstition Ranch Farmers Market Apache Junction
Apache Junction, AZ 85120
Apache Junction Phone: 480.266.0229
HG (Higher Grounds) is a family of small coffee shops in Mesa and Apache Junction. Dianna Cameron is the General Manager had the dream to open a coffee shop since she was a little girl, working at her parent’s sandwich shop. The family works together to provide great fresh roasted coffee along side excellent breakfast and lunch items at the Mesa Location. Their idea is to bring the average joe an amazing cup of joe.
Dianna's son, Evan, is the master roaster at the coffee shop. Four times a week he roasts micro batches on his 10 lb capacity Diedrich Roaster. We now use a 20lb capacity Mill City Roaster to Apache Junction.
What shipping carriers do you use?
Currently we are utilizing the United States Postal Service and Fedex.
How can I track my package?
We will send the tracking information to the email address associated with your order once the item has shipped.
What are your shipping rates?
Shipping will depend on your location and weight of order. We offer discounts for larger orders that are bundled together. Flat rate shipping may apply to most orders.
How can I change an order after it is placed?
We recommend immediately emailing info@hgroastery.com to apply any changes to order in a timely manner. Changes cannot be applied 24 hours after the order is placed.
How do I return an item or receive a refund?
Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email dani@hgroastery.com.
In the rare event that the post office damaged your package/order.
A claim must be made with the post office.
The link below states that the sender or the recipient may make a claim with details of the amount the package is worth with the tracking number.
https://www.usps.com/help/claims.htm
If the package is paid for in full, and it was sent with Priority Mail, there is 100$ of insurance for the product.
You may control over the claim and receive a full monetary refund for the package.
We can also file a claim for you. However, this will cause a two week delay and result in only a resend of the exact product, no refund.
What are my payment options?
We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and credit cards, PayPal, Apple Pay, Google Pay, and Amazon Payments.
How safe is it to order online from you?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments. Also if you have any questions or concerns, please email dani@hgroastery.com.
Do you have a physical location?
Yes, we have two locations that function as a coffee shop/cafe/roasteries. You are able to purchase beans for immediate pick-up between 7:30am-2pm Tuesday - Saturday. This is possible through their online system, or telephone number: 480.821.7020. Please note: The coffee shop, while it is directly related to the online store, is run separately from the immediate food service operations in Gilbert. You may have an order through this site that the physical store in Gilbert may not know about! If you have any detailed questions, about specific orders, please email dani@hgroastery.com.
How do I enter discount codes?
On the last page, before your click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.
Can I use Gift Cards on this site?
No. Currently we are not offering Gift Cards for this online bean purchasing part of HG (Higher Grounds) Roastery and Cafe. Gift Cards purchased at our physical location are NOT applicable on the hgcoffeeaz site.
How do I store my coffee?
We recommend storing your coffee beans in a cool dry place (65 to 70 degrees) with little to no UV light. For long term storage please store your coffee in a refrigerator, in an air tight container, without disruption (meaning: without opening and closing the container), to preserve freshness. We never use any preservatives in our coffees to keep them as natural as possible.